- In-Home Deliveries
A 3rd party vendor has been contracted to perform your delivery service. In order to ensure that your delivery is successful, your participation is needed. Below are answers to commonly asked questions about IGLELE.COM deliveries :
1.1 When will I receive my delivery?
In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.
When placing your order, we consider these factors when calculating the Estimated
Delivery Date :
Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hrs and some may take up to 5 days.
Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
When the delivery provider receives your order, and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. At that time, they will let you know what days of the week they are able to deliver to your area. Deliveries will be made between the hours of 8am and 10pm on the delivery day you select. The delivery company will call you prior to the scheduled delivery and will provide you with an approximate time window. The delivery company will make every effort to deliver within the time window provided.
1.2 How to prepare for your delivery?
The Delivery Company has been contracted to perform the delivery service to one room of choice at the delivery address. If the delivery cannot be made to this room, the transporters will place your products in an alternate room at the same address. Please make sure there is adequate access and space to complete the delivery – prior to delivery ensure that there is adequate room to make the delivery considering the nature of the products.
1.3 Who needs to sign for my delivery?
Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and IGLELE.COM. Neither IGLELE.COM nor the 3rd party Delivery Company that has been contracted by IGLELE.COM to perform the delivery will be held responsible if you decide to hire a 3rd party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.
1.4 What am I responsible for upon delivery?
Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us within 24 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.
1.5 What additional fees may apply?
There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery.
[For example, if you need a specified time window, you were not available for your scheduled delivery, delivery not made due to unsafe conditions, not indicating missing pieces on the delivery note, etc.]
1.7 Delivering to a Freight Forwarder?
In order to ensure that your delivery is processed as quickly as possible; please contact us. Please indicate to the advisor that your order will be delivered to a freight forwarder. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based time frame and location for delivery. This agreement is with you and IGLELE.COM. Neither IGLELE.COM nor the 3rd party Delivery Company that has been contracted by IGLELE.COM to perform the delivery will be held responsible if you decide to hire a 3rd party contractor or freight forwarder to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.
1.8 Can I make changes to the delivery address after I place my order?
We cannot make any changes to the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfilment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.
For information regarding our cancellation policy please visit the information below or you may contact us for any other questions.
2.2 How many attempts will be made?
We will make 3 delivery attempts for Parcel deliveries. After the 3rd failed attempt at delivery, the package(s) are returned to our warehouse and we will issue a credit for your merchandise only. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.
2.3 What am I responsible for upon delivery?
Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact uswithin 48 hours of your delivery. For any other problem with your order, please refer to our return policy.
- Returns & Cancellations
3.1 Return Policy
If you are not entirely satisfied with your purchase, simply return the item within 48 Hours with your receipt. Refunds will be issued within the the window of 15-30 Days. A purchase made with a credit card: a refund will be issued to the original account. Please note delivery fees are not refundable once the order has shipped or if the merchandise is returned to the store.
3.2 Cancellation Policy
Shipping Method: Parcel
If you a requesting to cancel your order that is being shipped parcel, you must contact us within 2hrsfrom the time the order was placed. We apologize, orders placed online or over the phone that are shipped parcel begin processing immediately at one of our Distribution Centres to ensure order fulfilment and shipping time.
INTELLECTUAL PROPERTY RIGHTS
IGLELE.COM is not an expert in your intellectual property rights, and we cannot verify that the Suppliers of our online marketplace have the right to sell the goods and/or services offered by them. IGLELE.COM is also not an arbiter or judge of disputes about intellectual property rights. By taking down a listing, as a prudential matter, IGLELE.COM is not endorsing a claim of infringement. Neither, in those instances in which IGLELE.COM declines to take down a listing, is IGLELE.COM determining that the listing is not infringing, nor is IGLELE.COM endorsing the sale of goods in such cases. IGLELE.COM does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the “content”) contained on, distributed through, or linked, downloaded or accessed from any of the services contained on its web site, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with its services.
IGLELE.COM respects the intellectual property rights of others, and we expect our Suppliers and User(s) to do the same. We believes that the User(s) agree that they will not copy, download & reproduce any information, text, images, video clips, directories, files, databases or listings available on or through the web site (the “IGLELE.COM content”) for the purpose of re-selling or re-distributing, mass mailing (via email, wireless text messages, physical mail or otherwise), operating a business competing with IGLELE.COM, or otherwise commercially exploiting the IGLELE.COM content. Systematic retrieval of IGLELE.COM content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from IGLELE.COM is prohibited.
In addition, use of the content for any purpose not expressly permitted in this Agreement is prohibited and may invite legal action. As a condition of your access to and use of IGLELE.COM’s services, you agree that you will not use the web site service to infringe the intellectual property rights of others in any way. IGLELE.COM reserves the right to terminate the account of a user(s) upon any infringement of the rights of others in conjunction with use of the IGLELE.COM service, or if IGLELE.COM believes that user(s) conduct is harmful to the interests of IGLELE.COM, its affiliates, or other users, or for any other reason in IGLELE.COM’s sole discretion, with or without cause.
In no event IGLELE.COM shall be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to its services. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.
USER(S) ELIGIBILITY
User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the services provided by IGLELE.COM. Our services are available only to those individuals or companies who can form legally binding contracts under the applicable law i.e. Indian Contract Act, 1872. As a minor if you wish to purchase or sell an item on the Website such purchase or sale may be made by your legal guardian or parents who have registered as users of the Website. IGLELE.COM advises its users that while accessing the website, they must follow/abide by the related laws. IGLELE.COM is not responsible for the possible consequences caused by your behavior during use of website. IGLELE.COM may, in its sole discretion, reserve the right to terminate your membership and refuse to provide you with access to the Website at any time.
If you are registering as a business entity, you represent that you are duly authorized by the business entity to accept this User Agreement and you have the authority to bind that business entity to this User Agreement.
Prices
All prices are subject to change without notice. The prices shown in this online catalogue supersede all previous catalogues. However, we cannot control price increases by our suppliers. We also reserve the right to correct misprints. We will notify you before charging you more than the price shown in this catalogue during the online catalogue’s life.
Consent
By using our iglele.com, you hereby consent to our disclaimer and agree to its terms.
Update
This site disclaimer was last updated on: Tuesday, November 25, 2016
· Should we update, amend or make any changes to this document, those changes will be prominently posted here.
