IGLELE.com Refund Policy
At IGLELE, we prioritize delivering high-quality products and ensuring customer satisfaction. Our refund policy is straightforward and applies under specific conditions. Please read the following guidelines carefully:
- Conditions for Refunds:
Damaged Goods: If your item arrives damaged, you are eligible for a refund. Please notify us within 7 days of receiving the product and provide photographic evidence of the damage.
Incorrect Orders: If you receive an incorrect item or your order does not match the description, you may request a refund. Contact us immediately with your order details and the discrepancy.
- Non-Refundable Situations:
Change of Mind: We do not offer refunds for items returned due to a change of mind or personal preference.
Post-Purchase Cancellations: Once an order has been placed, it cannot be cancelled or refunded unless it meets the conditions specified above (damaged or incorrect items).
- Refund Process:
Payment Method: Refunds will be issued to the original payment method used during purchase. No alternative accounts will be considered for refunds.
Processing Time: Refunds typically take up to 15 days to be processed and reflected in your account after the refund has been approved.
- Third-Party Payment Gateway:
CC Avenue: All transactions and refunds are processed through our official payment gateway, CC Avenue. The terms and conditions set forth by CC Avenue regarding payments and refunds will apply. We recommend reviewing their policies for detailed information.
Additional Charges: Any fees or charges imposed by CC Avenue during the transaction or refund process will be subject to their terms.
- How to Request a Refund:
Contact Us: To initiate a refund request for damaged or incorrect orders, please email our customer service team at [customer service email] with your order number and a description of the issue.
Supporting Documentation: Provide any relevant photos or documents to support your claim, especially for damaged items.
- Important Notes:
Timeliness: It is crucial to report any issues with your order promptly. Delays in reporting may affect your eligibility for a refund.
Policy Updates: IGLELE reserves the right to update this refund policy without prior notice. For the latest version, please refer to our website.
Contact Information:
Email:sales@iglele,com
Phone: 9800150888
Address:: Iglele, 409, 4th Floor, Yogeshwar Building, 135/139, Kazi Syed St, Mandvi Koliwada, Koliwada, Masjid Bandar West, Masjid Bandar, Mumbai, Maharashtra 400003
Thank you for choosing IGLELE. We appreciate your business and are committed to resolving any issues swiftly and satisfactorily.
